Online Reputation Management
Tracking and managing how your brand is perceived online — reviews, mentions, search results and response.
Short answer: Online Reputation Management at Marka Studio starts from positioning, not from execution. Online reputation is not spin; it is attention. We monitor where your brand is mentioned and reviewed, so you find out about a problem from us rather than from a customer who chose not to buy. Within this service you receive: mention and review monitoring; review response strategy; search result management; reporting and early warning. Almost every customer looks you up before they buy, and what they find was written by other people. The scope is agreed in writing before work begins, and all source files and usage rights pass to you on delivery. Our studio is in İzmit, Kocaeli, Turkey: we deliver online reputation management remotely to brands across Turkey, and multilingually to brands in Dubai and across Europe, working with native-language translators where localisation is needed. There is no price list — no two projects share a scope — so we map what you need in a free discovery call and send an itemised quote.
Why Online Reputation Management matters
Online reputation is not spin; it is attention. We monitor where your brand is mentioned and reviewed, so you find out about a problem from us rather than from a customer who chose not to buy. We build a response approach for reviews — including the negative ones, where a good reply is read by hundreds of prospects and does more good than the review did harm. We work on what the first page of search results says about your brand, and we report regularly with early warning rather than only when something has already gone wrong. Where a genuine crisis is involved, this connects to our crisis and reputation management work.
What is included in this service?
What is online Reputation Management? Online Reputation Management is a service Marka Studio runs under its Online Reputation Management discipline. It covers the following: mention and review monitoring; review response strategy; search result management; reporting and early warning. The exact scope is set per project and put in writing before any work starts — we do not begin production on a scope that has only been agreed verbally.
Mention and review monitoring
Review response strategy
Search result management
Reporting and early warning
| Service | Online Reputation Management |
|---|---|
| Discipline | Online Reputation Management |
| Deliverables | Mention and review monitoring; Review response strategy; Search result management; Reporting and early warning |
| Working model | Remote production; on site for presentations, shoots and field work |
| Service area | Turkey nationwide · Dubai / UAE · Europe (10 countries) |
| Base | İzmit, Kocaeli, Turkey |
| Handover | Source files and usage rights transfer to the client |
| Pricing | No price list — scope-based, itemised quote |
| First call | Free, no obligation |
Almost every customer looks you up before they buy, and what they find was written by other people. Reputation is not what you say about yourself — it is the first page of results, and leaving it unattended is leaving your sales pitch to strangers.
Get a QuoteOnline Reputation Management — questions and answers
Why does Online Reputation Management matter?
Online reputation is not spin; it is attention. We monitor where your brand is mentioned and reviewed, so you find out about a problem from us rather than from a customer who chose not to buy. We build a response approach for reviews — including the negative ones, where a good reply is read by hundreds of prospects and does more good than the review did harm. We work on what the first page of search results says about your brand, and we report regularly with early warning rather than only when something has already gone wrong. Where a genuine crisis is involved, this connects to our <a href="/en/services/brand-strategy/crisis-and-reputation-management/">crisis and reputation management</a> work.
What is delivered in the Online Reputation Management service?
Within this service you receive: mention and review monitoring; review response strategy; search result management; reporting and early warning. The scope is set per project — we agree exactly what is included in a short discovery call before any work starts.
Which regions do you deliver Online Reputation Management in?
Our studio is in İzmit, Kocaeli. We deliver Online Reputation Management remotely to brands across Turkey, and multilingually to brands in Dubai and across Europe. The first call is always free.
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