Crisis & Reputation Management
We protect and rebuild brand reputation — with preparation before the crisis and clear-headed communication during it.
Short answer: Crisis & Reputation Management at Marka Studio starts from positioning, not from execution. Most reputation damage is not caused by the incident. It is caused by the silence, the defensiveness or the improvised statement that followed it. Within this service you receive: reputation audit and risk mapping; crisis communication playbook; response messaging and channel plan; post-crisis rebuilding. Reputation is built over years and lost in an afternoon — and the difference between the two outcomes is almost always whether there was a plan before the phone rang. The scope is agreed in writing before work begins, and all source files and usage rights pass to you on delivery. Our studio is in İzmit, Kocaeli, Turkey: we deliver crisis & reputation management remotely to brands across Turkey, and multilingually to brands in Dubai and across Europe, working with native-language translators where localisation is needed. There is no price list — no two projects share a scope — so we map what you need in a free discovery call and send an itemised quote.
Why Crisis & Reputation Management matters
Most reputation damage is not caused by the incident. It is caused by the silence, the defensiveness or the improvised statement that followed it. We work on both halves of the problem: before, we map where your real risks are and build a playbook — who decides, who speaks, what gets said in the first hour. During, we help you respond quickly and honestly, because speed and candour cost far less than the alternative. Afterwards, we rebuild deliberately rather than hoping the market forgets. Preparation is unglamorous work that never seems urgent until the one day it is the only thing that matters.
What is included in this service?
What is crisis & Reputation Management? Crisis & Reputation Management is a service Marka Studio runs under its Crisis & Reputation Management discipline. It covers the following: reputation audit and risk mapping; crisis communication playbook; response messaging and channel plan; post-crisis rebuilding. The exact scope is set per project and put in writing before any work starts — we do not begin production on a scope that has only been agreed verbally.
Reputation audit and risk mapping
Crisis communication playbook
Response messaging and channel plan
Post-crisis rebuilding
| Service | Crisis & Reputation Management |
|---|---|
| Discipline | Crisis & Reputation Management |
| Deliverables | Reputation audit and risk mapping; Crisis communication playbook; Response messaging and channel plan; Post-crisis rebuilding |
| Working model | Remote production; on site for presentations, shoots and field work |
| Service area | Turkey nationwide · Dubai / UAE · Europe (10 countries) |
| Base | İzmit, Kocaeli, Turkey |
| Handover | Source files and usage rights transfer to the client |
| Pricing | No price list — scope-based, itemised quote |
| First call | Free, no obligation |
Reputation is built over years and lost in an afternoon — and the difference between the two outcomes is almost always whether there was a plan before the phone rang. The companies that survive a crisis are not the lucky ones; they are the prepared ones.
Get a QuoteCrisis & Reputation Management — questions and answers
Why does Crisis & Reputation Management matter?
Most reputation damage is not caused by the incident. It is caused by the silence, the defensiveness or the improvised statement that followed it. We work on both halves of the problem: before, we map where your real risks are and build a playbook — who decides, who speaks, what gets said in the first hour. During, we help you respond quickly and honestly, because speed and candour cost far less than the alternative. Afterwards, we rebuild deliberately rather than hoping the market forgets. Preparation is unglamorous work that never seems urgent until the one day it is the only thing that matters.
What is delivered in the Crisis & Reputation Management service?
Within this service you receive: reputation audit and risk mapping; crisis communication playbook; response messaging and channel plan; post-crisis rebuilding. The scope is set per project — we agree exactly what is included in a short discovery call before any work starts.
Which regions do you deliver Crisis & Reputation Management in?
Our studio is in İzmit, Kocaeli. We deliver Crisis & Reputation Management remotely to brands across Turkey, and multilingually to brands in Dubai and across Europe. The first call is always free.
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